Main Coordinator

Can manage more than one scheme and also support to run other schemes without coordinators (allocated by MSA)

Deputy

Have function to see, change roles and message members of scheme as well as edit the scheme on the system

Area Coordinator

Are able to message schemes, contact coordinator, remap scheme etc

Member (in the members section)

These are members of the database. They may have joined via a different information providers, i.e. police, Action Fraud or Get Safe Online.

Member (in the Neighbourhood Watch section)

These are people who have joined via Our Watch website or they have joined a scheme.

Ability to put people into scheme

No longer need to ask permission, add them in and they can then opt out if they would like.  This is called suggested members and is defined by the mapping of the scheme.  You can put them into the scheme – no need to approve.

Mapping

Only MSAs and Area Coordinators can change the mapping on a scheme

Teams

Ability for areas to have a team of MSAs so that they can communicate with each other.

Empty scheme

You can search for empty schemes in your area.  These are when there are no members or Coordinators in the scheme.

Schemes with no Main Coordinator

These are schemes where the Main Coordinator has left for whatever reason – task will be to find a new Coordinator and get the scheme active again

Duplicates

These are where a person has more than one account on the system and needs to go down to just one record for each person.  Establish which account is used and also which account is in a scheme for instance.

Members with unmatched addresses

This is where a members address appears correct, but because it has been manually entered by the member, the geo-coding (where they are placed in there policing areas) is wrong and they may be mapped within a different area.

Approval of Coordinator/ scheme

Schemes are approved in order to show as an approved scheme rather than Coordinators – however continue to approve the Coordinators as well in the member record. Both approve the scheme and the coordinator

Information Provider

This is determined by the user/member to decided who can communicate and see their personal data with, police, Neighbourhood Watch and OPCC for example

Communication issues

This means that they have had trouble being contacted, their email may have bounced back or a phone number is missing a digit

Recipient list

This is a list, created by you, of those people that you select to communicate with